Shipping Policy
📦 Shipping Policy
At Le Lueur, we want every step of your skincare journey to feel seamless — including delivery.
🕰 Processing Time
Orders are processed within 1–3 business days. During peak periods or promotional events, processing times may be slightly longer — but we’ll always keep you informed.
🚚 Shipping Time & Rates
We currently ship across Australia. All orders are with tracked delivery.
| Region | Estimated Delivery Time | Flat Rate |
|---|---|---|
| Metro Areas | 2–5 business days | $9.95 |
| Regional / Remote | 4–8 business days | $9.95 |
| Orders over $110 | FREE standard shipping | $0.00 |
Note: Sendle does not deliver to PO Boxes or Parcel Lockers. Please provide a street address at checkout.
📮 PO Boxes & Parcel Lockers
We do not deliver to PO Boxes and Parcel Lockers. Please provide a street address at checkout.
📝 Order Accuracy
Please review all shipping and order details carefully before checkout. Once an order is confirmed, we cannot guarantee changes or cancellations. All purchases are considered final.
📍Tracking
Once your order has shipped, you’ll receive an email with tracking information so you can follow its journey to your door.
🌍 International Shipping
We currently ship within Australia only. For updates on international availability, follow us on Instagram @lelueur__
💌 Delivery Issues
If your package hasn’t arrived within the estimated window, please first check your tracking link. If you still need help, contact us at hello@lelueur.com and we’ll look into it right away.